Apolonia Herbal Solutions ("Apolonia", "we", "us") respects your privacy. This Policy explains what we collect, why, and the choices you have.
1. Information we collect
- Account & order data: name, email, shipping address, phone, and order history.
- Payment data: processed securely by our PCI-compliant payment partners — we never store full card numbers.
- Usage data: pages visited, device type, IP address, and cookies used to improve the site.
- Communications: messages you send to support or via our contact form.
2. How we use it
- To process and ship your orders.
- To provide customer support and respond to inquiries.
- To send transactional emails (order confirmations, shipping updates).
- To send marketing emails (only with your consent — opt out anytime).
- To improve our products, website, and security.
- To comply with legal obligations.
3. Sharing
We do not sell your personal information. We share data only with trusted service providers (shipping carriers, payment processors, email and analytics tools) under strict confidentiality, and with authorities when required by law.
4. Cookies
We use essential cookies (cart, checkout) and optional analytics cookies. You can control cookies via your browser settings.
5. Your rights
You may request access, correction, deletion, or portability of your data, and you may object to processing or withdraw consent at any time. Email privacy@apolonia.com.
6. Data retention
We keep order records as required by tax and consumer-protection laws (typically 7 years). Marketing data is kept until you opt out.
7. Security
We use TLS encryption, hashed credentials, role-based access, and regular security reviews. No system is 100% secure — please use a strong, unique password.
8. Children
Our products and site are intended for adults 18+. We do not knowingly collect data from children.
9. Changes
We may update this Policy. Material changes will be announced on this page with a revised date.
10. Contact
Apolonia Herbal Solutions · Columbus, Ohio · privacy@apolonia.com